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Customer Service

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The Customer Service team stands ready to assist in meeting all institutions' customer needs. The team is organized into two groups: 1) Customer Support - Focused on satisfying customer inquiries 2) Information Services - Building tools and service offerings to better serve our customers.
 
Since everyone has different preferences in interacting with the Shared Services Center, we are available by telephone, email, our electronic knowledgebase (https://answers.ssc.usg.edu) or through our Case Management System. 
 
We exist to serve! We are always looking to improve our customer service or add new features. Please tell us how we can serve you better!
 
Roles and Responsibilities - Customer Support 
  • Karen Livingston - Customer Support Team Lead
  • Jarrod Hutchings - Customer Support Associate
  • Heather Johnson - Customer Support Associate
  • Richard Kirksey - Customer Support Associate
  • Rosalie Montaque - Customer Support Associate
  • Leigh Ross - Customer Support Associate
  • Tony Taylor - Customer Support Associate
  • Almeta Trawick - Customer Support Associate

 

Roles and Responsibilities - Information Services 
  • Selwyn May - HRIS and Interim IT Manager
  • Kristine Lesher - HRIS Analyst
  • Sherry Smith - HRIS Analyst
  • Joey Smith - HRIS Security Administrator
  • Sherry Cook - Documentation and Training
  • Claire Souter - Documentation and Communications Specialist
  • Gabby Giles - HRIS Analyst
  • Shay Brown - Administrative Support and Data Specialist

 

Roles and Responsibilities - Information Technology

  • Jake McNutt - Systems Administrator
  • Lorenzo Watts - Systems Administrator

 

  
Questions or Issues? 
 
Please report any issues to the Shared Services Center Call Center (see below) or access the SSC on-line knowledge base at https://answers.ssc.usg.edu.
 
Operation Hours: Monday through Friday 8:00 a.m. until 5:00 p.m.
By Telephone: (478) 240-6500 or Toll Free at (855) 214-2644
By Fax: (478) 240-6414
By Email:helpdesk@ssc.usg.edu