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Customer Service


The Customer Service team stands ready to assist in meeting all institutions' customer needs. The team is organized into two groups: 1) Customer Support - Focused on satisfying customer inquiries 2) Information Services - Building tools and service offerings to better serve our customers.
Since everyone has different preferences in interacting with the Shared Services Center, we are available by telephone, email, our electronic knowledgebase ( or through our Case Management System. 
We exist to serve! We are always looking to improve our customer service or add new features. Please tell us how we can serve you better!
Roles and Responsibilities - Customer Support 


  • Marcus Cramer - Customer Support Associate
  • Heather Johnson - Customer Support Associate
  • Richard Kirksey - Customer Support Associate
  • Cathy Poole - Customer Support Associate
  • Leigh Ross - Customer Support Associate
  • Almeta Trawick - Customer Support Associate
  • Jessie Warren - Customer Support Associate
  • Rosalie Montaque - Interim Customer Support Team Lead
  • Claire Souter - Interim Customer Support Manager / Documentation and Communications Specialist


Roles and Responsibilities - Information Services 
  • Selwyn May - HRIS and Interim IT Manager
  • Kristine Lesher - HRIS Analyst
  • Sherry Smith - HRIS Analyst
  • Joey Smith - Information Systems Security Administrator
  • Tony Taylor - Information Systems Security Administrator
  • Sherry Cook - Documentation and Training
  • Gabby Giles - HRIS Analyst
  • Shay Brown - Administrative Support and Data Specialist


Roles and Responsibilities - Information Technology

  • Jake McNutt - Systems Administrator
  • Lorenzo Watts - Systems Administrator


Questions or Issues? 
Please report any issues to the Shared Services Center Call Center (see below) or access the SSC on-line knowledge base at
Operation Hours: Monday through Friday 8:00 a.m. until 5:00 p.m.
By Telephone: (478) 240-6500 or Toll Free at (855) 214-2644
By Fax: (478) 240-6414