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Customer Service

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The Customer Service team stands ready to assist in meeting all institutions' customer needs. The team is organized into two groups: 1) Customer Support - Focused on satisfying customer inquiries 2) Information Services - Building tools and service offerings to better serve our customers.
 
Since everyone has different preferences in interacting with the Shared Services Center, we are available by telephone, email, or through our Case Management System. 
 
We exist to serve! We are always looking to improve our customer service or add new features. Please tell us how we can serve you better!
 
 
 

 

 

  
Questions or Issues? 
 
Please report any issues to the Shared Services Center Call Center.
 
Operation Hours: Monday through Friday 8:00 a.m. until 5:00 p.m.
By Telephone: (478) 240-6500 or Toll Free at (855) 214-2644
By Fax: (478) 240-6414
By Email:helpdesk@ssc.usg.edu