Navigate Up
Sign In

Customer Service


The Customer Service team stands ready to assist in meeting all institutions' customer needs. The team is organized into two groups: 1) Customer Support - Focused on satisfying customer inquiries 2) Information Services - Building tools and service offerings to better serve our customers.
Since everyone has different preferences in interacting with the Shared Services Center, we are available by telephone, email, or through our Case Management System. 
We exist to serve! We are always looking to improve our customer service or add new features. Please tell us how we can serve you better!
Roles and Responsibilities - Customer Support 
  • Rosalie Montaque - Interim Customer Support Team Lead
  • Eric Braswell - Customer Support Associate
  • Patrice Foreman - Customer Support Associate
  • Kenya Graham - Customer Support Associate
  • Richard Kirksey - Customer Support Associate
  • Cathy Poole - Customer Support Associate
  • Leigh Ross - Customer Support Associate
  • Carmen Swint - Customer Support Associate


Roles and Responsibilities - Information Services 
  • Selwyn May - HRIS and Interim IT Manager
  • Sharon Atkinson - Admin Support and Data Specialist
  • Kristine Lesher - HRIS Analyst
  • Jeremy Rozier - HRIS Analyst
  • Sherry Smith - HRIS Analyst 
  • Claire Souter - HRIS Analyst
  • Tony Taylor - Information Systems Security Administrator


Roles and Responsibilities - Information Technology

  • Jake McNutt - Systems Administrator
  • Lorenzo Watts - Systems Administrator


Questions or Issues? 
Please report any issues to the Shared Services Center Call Center.
Operation Hours: Monday through Friday 8:00 a.m. until 5:00 p.m.
By Telephone: (478) 240-6500 or Toll Free at (855) 214-2644
By Fax: (478) 240-6414