Values
Mission:
To be our stakeholders most valued and trusted business partner through unrivaled customer service.
Vision:
To be recognized by our stakeholders, community, and peer organizations as the standard for performance, execution, and excellence.
Goals:
Goal 1: Promote an environment of continuous improvement. Proactively solicit feedback, study industry trends, and adopt industry best practices. Collaborate with institutions through continuous communication, training, and skills development.
Goal 2: Return value to our stakeholders. Be good stewards of the taxpayer resources allocated to the Shared Services Center. Always look for opportunities to reduce cost and increase service.
Goal 3: Reduce institutional risk. Prepare for the worst case scenario by providing for business continuity and disaster recovery. Implement policies and procedures that ensure compliance and minimize audit risk.
Goal 4: Create satisfied customers by meeting and exceeding customer expectations. Develop and deploy tools, metrics, and procedures to ensure every stakeholder receives timely, accurate, and professional service at each and every customer interaction.